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Returns & exchange

REFUND POLICY AND RETURNS

OUR POLICY

bblüv will gladly exchange or refund qualified items purchased up to 30 days after the purchase date with an original receipt. Items must be in their original state: unwashed, unworn, unaltered and must have all tickets attached. Not applicable on final sale items.

Returned merchandise that was originally paid for by alternate tenders (i.e. Gift Certificates etc.) other credit card will receive an exchange or refund in the form of a credit Gift Card. Cash will not be issued.

All returns and price adjustments are subject to validation and approval at bblüv’s discretion.

To protect our customers from fraudulent activity, bblüv reserves the right to request valid photo ID for the purposes of validating customer information when processing a return or exchange.

REFUNDS FOR ORDERS PLACED WITH CREDIT CARD or GIFT CARD

For refunds or price adjustments, we only credit the original method of payment used to make the purchase. Please allow up to two billing cycles for the credit to appear on your statement.

Note: Purchases made with a bblüv Gift Card will be processed on a new gift card.

Credit Card: Refund will immediately be sent to the issuing bank for processing. Generally, this can take up to 7 business days, depending on the banking institution.

Bblüv’s Gift Card: Refund will be processed on a new bblüv’s Gift Card. (Note: Processing time for Gift Card can take up to 7 business days).

HOW TO RETURN OR EXCHANGE

Return by mail: Purchases made on bbluv.ca and shipped to you can be mailed back to us for return or exchange.

Returns or Exchanges must be initiated within 30 days of received shipment. When returning multiple orders, to ensure your return is processed correctly, items from each order must be shipped separately and cannot be shipped in the same box.

To return your order by mail you must include a printout of the following information in your package. If you cannot print your return details, clearly write out your information on a sheet of paper. Without this information, your package will be mailed back to you:

  1. First & Last Name
  2. Order Number
  3. Phone Number
  4. Email Address (used to place your order)

Your reason for the return – use one of the reason codes below

Return Reason Codes:

  1. Changed My Mind
  2. Colour or Style Not What Expected
  3. Damaged During Shipment
  4. Defective
  5. Dissatisfied with Product
  6. Ordered Wrong Colour
  7. Received Wrong Item
  8. Returning a Gift
  9. Size Too Big
  10. Size Too Small

Please pack and seal your return securely using an insured carrier service. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries.

Send your package to:
bbluv Group Inc., 230 KING ST MASCOT NSW2020

HOW TO RETURN A GIFT

With Original Receipt: Returns made with the original receipt will be refunded to the original method of payment. To obtain an original receipt for online orders please visit bbluv.ca and login to your account.

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