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Warranty

All our products have a 90-day warranty against defects in both materials and workmanship, and our promise to offer you the best service possible. All you have to do is write us an e-mail at info@bbluv.com.au, with receipt attached, or call us at 0450845348. We highly recommend you register your product first, in the event of a recall or safety alert.

 

Warranty exceptions

The warranty does not cover:
• Damages caused by normal wear and tear
• Defects resulting from repair or alteration of the product (except if made by bblüv Group.)
• Defects resulting from improper use, including any use or care not in accordance with the product instructions
• Defects resulting from improper storage, such as outdoors or in damp environments
• Products that are re-sold, given away, or in any other case where you are not the first and original owner
• Products without receipt or proof of purchase
• Products that are not purchased through an authorized retailer

 

How long until I get a response on my warranty claim?

Upon reception of your e-mail, which must include your name, complete address, phone number, product name, lot number, a copy of your proof of purchase and a description of the defect (including pictures), our Customer Service team will answer within 7-10 business days.
After a complete analysis of the situation/product defect, a credit, refund or replacement will be issued within 3-5 business days. Depending on the product and shipping address, it may take additional 2-15 business days to receive your replacement.

 

QUESTIONS AND CONTACT INFORMATION

If you have any questions, please contact us at info@bbluv.com.au or by Call: 0450845348

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